Privacy Policy for Hillview Windows Banchory

At Hillview Windows Banchory, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website or inquire about our services, how we use it, and how we keep it secure.

1. Who We Are

Hillview Windows Banchory is a window and door installation specialist based in Banchory, Scotland. For the purpose of data protection laws, we are the "data controller" of the personal information you provide to us.

2. Information We Collect

We may collect and process the following data about you:

Contact Information: Name, address, email address, and telephone number provided when you request a quote or inquiry.
Project Details: Information regarding your home and the specific installation requirements for your windows or doors.
Technical Data: Information about your visit to our website, including your IP address, browser type, and how you interact with our pages.

3. How We Use Your Information

We use the information held about you in the following ways:

To provide you with a professional consultation and a detailed quote for our services.
To carry out our obligations arising from any contracts entered into between you and Hillview Windows.
To notify you about changes to our service or follow up on previous inquiries.
To comply with legal and regulatory requirements (such as building regulations and warranties).

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (for example, keeping records for product guarantees).

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those who have a business need to know.

6. Sharing Your Information

We do not sell or rent your data to third parties. We may share your information with:

Sub-contractors or Suppliers: Only as necessary to complete your installation or order materials.
Certification Bodies: To register your installation for building regulations or warranties.
Legal Authorities: If we are under a duty to disclose your personal data to comply with any legal obligation.

7. Your Rights

Under the GDPR and UK Data Protection Act, you have the right to:

Request access to your personal data.
Request correction or erasure of your personal data.
Object to the processing of your data.
Request the transfer of your personal data.

8. Cookies

Our website uses cookies to distinguish you from other users and improve your browsing experience. You can set your browser to refuse all or some browser cookies, but this may affect website functionality.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Hillview Windows Banchory, email - Hillviewwindowsbanchory@gmail.com - Phone Number - 07887843738

This policy was last updated in December 2025.